Does Kookaburra Gear Have a Warranty?
At Kookaburra, we stand behind the quality and craftsmanship of all of our products. If your Kookaburra gear has a material or craftsmanship fault, we want to make it right and get you back in the game.
You can return your KookaburraSport.co.uk order up to 30 days after your purchase.
Cricket Bat Warranty
Kookaburra Sport offers a fair wear and tear warranty on the blade and handles for any damage incurred during normal use (no ‘hard centre’ or ‘concrete’ cricket balls and no substantial bowling machine use).
Damaged bats will be repaired or replaced if it has suffered damage believed not to be the fault of the Customer. All bats will be assessed by Kookaburra Sport and a decision regarding repair or replacement will be made at our discretion.
Causes of damage not covered by warranty:
• Excessive bowling machine use
• Moisture damage in toe/blade
• Mis-hitting & mistiming shots
• Dry/heat damage
• Insufficient preparation
• Cheap & hard balls
• Severe edging
• Severe wear & tear
Conditions of Warranty:
Slight damage (face cracks or slight dents) to bats is normal, as English Willow is naturally soft. However, damage can be decreased by correct and thorough preparation along with correct usage and constant maintenance. Luckily, cricket bats can almost always be repaired.
Warranty will be voided if any of the below conditions are breached:
1. Excessive bowling machine use
The balls used in these machines can readily damage bats and break handles even at moderate speed due to the hardness of the ball. Kookaburra Sport recommends you use an old bat or have face and edge protection on your bat. Limited use of batting with a bowling machine is advised. Heavy use will void the warranty.
2. Water damage
Where the toe of the bat swells up This generally happens on wet wickets when a bat is not oiled sufficiently. The use of a toe guard or product like ShoeGoo can help prevent this. Water damage can lead to further damage such as splits and dints. While this damage can be repaired at a cost, we cannot guarantee that the repair will last a long period of time due to the nature of the area.
3. Mistimed shots
Leading edges or jamming down on a ‘yorker’ with force can cause damage to the toe, edges, handle and shoulders of your bat. Avoid using low-quality balls, and if you are going to try to put one over the fence, make sure it is out of the middle! Damage caused by repeated misuse of your bat will result in the warranty being void. Timber is a natural product and it is not indestructible, so if you hit the wicket or jam down on a ‘yorker’ we cannot cover this.
4. Extreme heat/dry damage
If the bat is left in somewhere where very high temperatures occur (e.g. car boot) it can dry out, become brittle and be more prone to cracks along the edges and toe. Oiling before and during the cricket season will help prevent this. If you have a protective facing on your bat, we recommend oiling and then re-covering it prior to every season. Storing your bat in a cool but dry place will help keep the moisture level within the willow consistent. Cricket bats showing extreme heat/dry damage will not be covered by the warranty.
5. Worn Out (Severe wear & tear)
Receipt for proof of purchase must be presented when making a claim under warranty.
All Kookaburra protective equipment (pads, gloves, thigh guards, bags etc.) come with a 6 month fair wear & tear warranty. Providing we can see that the equipment has been well maintained and looked after, we will honour the fault with full credit or replacement when proof of purchase is provided.
Please be aware that cricket equipment is made out of materials that can be prone to some wear and tear during use. It is to be expected that the visual appearance of your product will deteriorate with use as a result of the nature of the game and this is to be considered fair wear and tear.
Warranty only covers damage which prevents the item from being used to its full capability and does not cover normal wear and tear, superficial or aesthetic damage. For example, a worn-out palm on a pair of batting gloves may not be covered if we can see it has had plenty of use.
Receipt for proof of purchase must be presented to make a warranty claim. Only products purchased directly from kookaburrasport.co.uk can be returned directly to ourselves. Products purchased from any other supplier must be returned to them directly.