Important Shipping & Delivery Information

 

 

CHRISTMAS SHIPPING TIMESCALES 

Shop early and order by the dates below at the latest to get your gifts by December 24th 2021.  This applies to items which are in stock only and excludes pre-orders. Please note that our offices will close at 13:00pm on Christmas Eve and re-open on 4th January 2022.  Orders placed online after 22nd December may not be dispatched until the New Year when we re-open.

Destination Your order must be received by:
Mainland UK  21st December 2021
Channel Islands 15th December 2021
Republic of Ireland 15th December 2021
Europe 10th December 2021

 

DELIVERY COSTS & TRANSIT TIMES

FREE for orders of £50.00 or more on Mainland UK Deliveries (England/Scotland/Wales).  £6.00 for orders for order £49.99 or below.

We dispatch via tracked DPD Courier who usually require a signature upon delivery, however due to COVID-19, contactless deliveries are made whenever possible.

If you are isolating and expecting a delivery from us:

Simply leave a signed note, attached to your front door, instructing the driver where your parcel should be left. They will take a photo of the signed note, along with a photo of where they have left your parcel as proof of delivery.

 

European Delivery times following Brexit

Due to the combined impact of Brexit and Covid-19, our couriers are experiencing unprecedented delays and it may take up to 10 days or longer to receive your order.  

 

Destination Shipping Cost Transit Time (approx)
Mainland UK (Orders under £50) £6.00 1-5 working days
Channel Islands £15.00 1-7 working days
Scottish Highlands £15.00 1-7 working days
Republic of Ireland £15.00 1-7 working days
Northern Ireland £15.00 1-7 working days
Dublin £15.00 1-7 working days
Isle Of Man £15.00 1-7 working days
Isles of Scilly £15.00 1-7 working days
Austria £15.00 3-10 working days
Denmark £15.00 3-10 working days
France £15.00 2-10 working days
Germany £15.00 2-10 working days
Italy £15.00 3-10 working days
Netherlands £15.00 2-10 working days
Spain £15.00 3-10 working days

 

Does my order need to go through customs?

If we ship your order to an address outside the UK it will need to be cleared through customs. 
 

What about duties & taxes?

If your delivery address is outside of the UK, your order may also be subject to customs charges* which will be payable directly to the courier before they deliver.  Customs policies vary from country to country so you should contact your local customs office if you have any query.  Additionally, please note when ordering from Kookaburra, you're considered the importer of record and must comply with all laws and regulations of the country in which you're receiving the goods. 

*If you refuse to pay the customs charges for your order it will be returned to us by the courier and the goods will be returned for refund.  Please note that shipping costs for deliveries which have been refused will not be refunded.

Additional Information

Orders are processed and delivered Monday - Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.

Orders can't be delivered to PO Boxes, re-shippers, or packaging forwarding services. Orders can't be delivered to addresses outside the country or region where they were placed. 

Phone

(44) 1536 209210
8:30am – 5:00pm
Mon – Fri

 

Email

Email us or fill out
our Enquiry Form

 

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